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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A context menu will show up. It comprises in-depth information about all the actions that you can perform on the given page. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide selection of tutorial videos demonstrating how to work with our web hosting Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, have a glimpse at our comprehensive FAQ database, which contains questions asked by actual customers and provides real solutions. We frequently update our Frequently Asked Questions section with new entries so as to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, we have a great team of technical support engineers available 24/7 and ready to help you with any query. Each support ticket you send will be answered within one hour (the average support ticket response time is approximately twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 297385

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com